Privacy Policy

Privacy Policy

The Immersium
(A trading name of Faelorin Prime Ltd)

Last updated: 21 April 2026

1. Introduction

The Immersium is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal information when you interact with us, including through our website, enquiries, and bookings.

We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Immersium is a trading name of:

Faelorin Prime Ltd
Company Number: 17112642
Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

For the purposes of data protection law, Faelorin Prime Ltd is the data controller.

Contact Email: privacy@immersium.co.uk

3. Information We Collect

We only collect information necessary to deliver our services.

Information you provide

Name
School name and role
Email address
Telephone number
Enquiry details (e.g. year group, dates, requirements)

Information collected automatically

Website usage data (via cookies and analytics tools)
IP address
Browser and device information

4. How We Use Your Information

We use your information to:

Respond to enquiries
Plan and deliver tailored educational experiences
Communicate regarding bookings and availability
Improve our services and website
Meet legal and regulatory obligations

We do not use your data for unsolicited marketing.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Legitimate interests – to respond to enquiries and operate our services
Contract – where processing is required to deliver a booked service
Legal obligation – where required for compliance

6. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.

We may share data with:

Trusted service providers (e.g. website hosting, email systems)
Professional advisors (e.g. legal or financial)
Authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection law.

7. Data Retention

We retain personal data only for as long as necessary:

Enquiry data: typically up to 12 months
Booking and service data: as required for operational and legal purposes

Data is securely deleted when no longer required.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Secure systems and access controls
Restricted access to authorised personnel only
Regular review of data handling practices

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request transfer of your data

To exercise your rights, contact us at:

privacy@immersium.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

You can control or disable cookies through your browser settings.

11. Changes to This Policy

We may update this policy from time to time.

Any changes will be published on this page with an updated revision date.

12. Contact

For any questions regarding this policy or your personal data:

Email: privacy@immersium.co.uk

The Immersium is committed to handling all data responsibly and in accordance with UK data protection law.